Are you based in New Zealand?
Yes, we are 100% NZ owned and operated. All our stock is located in New Zealand and is ready to be shipped to you!
Do you hold all stock in New Zealand?
Yes, we hold stock on-site and aim to fulfil your order within 1 business day.
How much does shipping cost?
Please refer to our shipping policy for more details.
What courier company do you use?
We use NZ Post.
Do you offer free shipping?
Yes, free shipping around NZ (including rural) is available on all orders over $149.
Do you deliver to PO Boxes?
Yes, we deliver to PO Boxes.
Do you ship to Australia?
Yes, we do. Please check our shipping policy for more information.
Do you deliver Worldwide?
International shipping is available upon request. Please contact us for a quote.
Will I need to pay any duties or taxes when ordering from overseas?
When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country, and are the responsibility of the recipient.
What's the dispatch time?
We aim to fulfil your order within one business day.
What is your cut-off time?
The cut-off time for the order to be dispatched the same day is 9 am. Once your order has been fulfilled, you will automatically be emailed your tracking number.
I haven't received my tracking number. What should I do?
Please check your spam folder. If you can't find it there and it has been over 2 business days since ordering please contact us.
My order is marked as delivered but I don't have it. What should I do?
Please contact us immediately as we will need to investigate this matter. Please note it's the customer's responsibility to track the order and notify us immediately and no longer than 7 business days if the parcel hasn't been received once it is marked as "Delivered" by the courier company.
When will my order arrive?
Estimated delivery time is 2-5 business days depending on your location unless there are issues beyond our control. Rural usually takes 2-3 extra business days.
Do I need to sign for delivery?
The signature on delivery isn't required and often the courier will leave your parcel in a safe place for you. However, for the higher value parcels, the signature might be needed. If you require signature delivery or have any specific delivery instructions, please leave a note upon checkout.
What payment methods can I use?
Can I pick up my order?
Pick-up is available at 11 Meharg Place, Fairview Heights, Auckland, 0632. Once your order has been fulfilled you will receive a Ready for Pick Up Notification with further instructions.
Can I cancel my order?
As long as the order hasn't been dispatched you are welcome to cancel it.
Can I return or exchange a product?
If you are not completely satisfied with your purchase you are welcome to exchange it for a refund, store credit or an alternative product, within 30 days of your purchase. The returned product must be unused, and in the original packaging with all tags still intact. You’ll also need to provide proof of purchase or order number. Please refer to our refund policy for more details.
How can I request a return?
You can request a return by emailing us at email@example.com or simply by logging into your account and clicking the item that you would like to return. Select a return reason and click request return. For more details please click here.
Any other questions?
Please feel free to contact us any time and we will get back to you as soon as possible.