Shipping & Returns


Shipping 

Don't like paying for shipping? We are offering FREE SHIPPING on ALL orders over NZ $70! 

We don't make any margin on shipping, this is what it costs to us to get your order delivered to you:

Auckland Region: Courier + Track & Trace - $4.99*
North Island: Courier + Track & Trace - $5.99* 
South Island: Courier + Track & Trace - $8.99* 
* Rural delivery surcharge is $5.00

Please note we don't ship to PO box or internationally.

If you require signature delivery or have any specific delivery instructions, please leave a note upon check out.

 

Local Pick Up 

Live in Auckland and would like to pick up your order? Not a problem!
Pick up option is available from our Albany store, North Shore.
 

Once your order has been fulfilled you will receive Ready for Pick Up Notification with the further instructions. Please text us when you are on your way for a faster collection process. 

 

Payments 

We accept all major credit cards and bank deposit. 

 

Tracking  

We hold stock on-site and can fulfil your order immediately to ship to you the next business day.

Once your order has been fulfilled, you will automatically be emailed with your tracking number. 

All goods are packed carefully and securely to ensure they arrive at you safely.

Expected delivery time is 2-5 working days depending on your location, unless there are issues beyond our control. Rural is usually 2 extra working days. 

 

Complaints 

We want you to be completely satisfied with your purchase. If you are not completely satisfied for any reason, please send us a message and we will help you out!

 

Returns & Exchange 

Exchanging any goods is at the discretion of Healthy Snacks NZ and we must be notified within 3 days of receiving the goods if you wish to do so. The good must be in original condition and have not been opened. Please get in touch with us and we will do our best to get it sorted.