🍏 We are OPEN under Level 3 🍏 Click & Collect 🍏 Nationwide Shipping 🍏 Quantity Discounts 🍏

Shipping & Returns


Shipping 

Don't like paying for shipping? We are offering FREE SHIPPING on orders over $70! (North Island only, SORRY the Rest of NZ).

We don't make any margin on shipping and don't charge extra for Rural Delivery.

 

This is what it costs to us to get your order delivered to you:

Auckland Region: Courier + Track & Trace - $4.99

North Island: Courier + Track & Trace - $6.99 

South Island: Courier + Track & Trace - $8.99 

Waiheke Island: NZ Parcel Post + Track & Trace - $9.99

 

Please note we don't ship to P.O. Boxes or Internationally.

If you require signature delivery or have any specific delivery instructions, please leave a note upon check out.

 

Uber Eats delivery fee is higher than what we charge to safely ship your order across the whole country! This is how much we love you!  

 

Pick-Ups

Live in Auckland and would like to Click & Collect? Not a problem!

Pick up option is available from our Albany store, North Shore.

 

Once your order has been fulfilled you will receive Ready for Pickup Notification with the further instructions. Please remember to text us when you are on your way so we can leave your order out for you. 

 

Payments 

We accept all major credit cards and bank deposit. 

 

Tracking  

We hold stock on site and can fulfill your order immediately to ship to you either the same day if the order is placed before the cut-off time of 11 am or the next business day.

Once your order has been fulfilled, you will automatically be emailed with your tracking number. 

All goods are packed carefully and securely to ensure they arrive at you safely.

Expected delivery time is 1- 3 working days unless there are issues beyond our control. 

 

Complaints 

We want you to be completely satisfied with your purchase. If you are not completely satisfied for any reason, please send us a message and we will help you out!

 

Returns & Exchange 

Exchanging any goods is at the discretion of Healthy Snacks NZ and we must be notified within 3 days of receiving the goods if you wish to do so. The good must be in original condition and have not been opened. Please get in touch with us and we will do our best to get it sorted.